2.1 All purchases of eBooks are final and non-refundable. This is because eBooks are digital goods that can be easily copied and distributed.

2.2 However, we offer a one-time courtesy coupon for the full amount of your purchase in the following circumstances, at our sole discretion:

• Technical issues that prevent you from accessing or downloading the eBook.
• Duplicate purchases of the same eBook.
• Major discrepancies between the description of the eBook and the actual content.

2.3 To request a coupon, please contact us within 30 days of your purchase at [Author’s email address]. We will review your request and make a decision within 14 days.

2.4 Coupons issued under this Policy are valid for 2-3 months from the date of issue and can only be used on purchases of eBooks on the Website